Refund and Returns Policy

Exchange, Returns, and Refund Policy

We strive to provide high-quality products and excellent service. If you’re not satisfied with your purchase, we’re here to assist you. Please read our policy below for details on exchanges, returns, and refunds.

1. Eligibility for Returns and Exchanges

• Items must be in unused, original condition with all packaging intact.
• Returns and exchanges are accepted within 2 days of the delivery date.
• For homemade foods and certain organic products, we do not accept returns unless the item is defective or damaged upon arrival.

2. Non-Returnable Items

• Opened or Used Items: Products that have been opened, used, or altered in any way are ineligible for return as they cannot be resold.
• Final Sale Items: Items marked as “Final Sale” or “Clearance” are non-returnable as specified during the time of purchase.
• Custom or Personalized Items: Products that are customized or made-to-order cannot be returned, as they are created specifically for the buyer.

3. How to Initiate a Return or Exchange
To start a return or exchange, please contact our support team within 2 days of receiving your order at [email protected]. Include your order number, product details, and reason for the return or exchange. Our team will guide you through the process and provide you with a return shipping address if eligible.

4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

• Approved refunds will be processed to the original payment method within 5-7 business days.
• Shipping fees are non-refundable.
• If an item was damaged during shipping, please contact us with a photo of the damage within 48 hours of delivery for a replacement or refund.

5. Return Shipping
Customers are responsible for covering return shipping costs unless the item was damaged or defective upon arrival. We recommend using a trackable shipping method to ensure your return is received.

6. Exchanges
Exchanges are accepted for eligible items. Once your returned item is received and inspected, we will process the exchange and ship the new item to you within 3-5 business days.

7. Contact Us for Assistance
For any questions about our Exchange, Returns, and Refund Policy, please reach out to us at [email protected].

This policy provides clear instructions for customers on exchanges, returns, and refunds to ensure a smooth experience with LasakaStore.com.